Steps you can take today
  1. Understand your mortgage 
    • Relief options are determined by your mortgage type.
  2. Contact your loan servicer to learn what is available to you and what documents you need.  
    • Even federally backed loans require the process of forbearance to start with your loan servicer, which is the company to which you submit your payment each month.
  3. Contact your closest Housing Counseling Agency for additional guidance and budgeting.  



More Helpful Sites


Loan Servicer Documents



For Information, Call Toll-Free:

1-833-651-3874 • Help is available in multiple languages.

Monday-Friday • 8 a.m. - 6 p.m. CST

View and print the Texas HAF program flyer. (En Espanol)